Northstake Middle East DMCC is committed to ensuring transparency and compliance with the regulations set forth by the Virtual Asset Regulatory Authority (VARA). The following information is made available in an easily accessible location on our website in a machine-readable format, in accordance with VARA's Market Conduct Rulebook.

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1. Licence Information

Licence Number: [To be issued by VARA]

Licensed VA Activities: Northstake Middle East DMCC is licensed by VARA to carry out the following Virtual Asset (VA) activities in the Emirate [list all licensed activities], subject to the following restrictions [list any restrictions]. The validity period of these licenses is [validity period].

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2. Responsible Individuals

Names of Responsible Individuals:

Sebastian Heine

Luca Sorlini

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3. VA Standards

Northstake Middle East DMCC adheres to the highest standards for virtual asset activities, ensuring compliance with all regulatory requirements and best practices in the industry.

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4. Material Risks Associated with Virtual Assets

Investing in Virtual Assets involves a high degree of risk. The material risks associated with Virtual Assets include, but are not limited to, the following:

Value Volatility: Virtual Assets may lose their value in part or in full and are subject to extreme volatility at times.

Transferability: Virtual Assets may not always be transferable, and some transfers may be irreversible.

Liquidity: Virtual Assets may not be liquid.

Transaction Privacy: Some transactions are not private and may be recorded on public Distributed Ledger Technologies (DLTs).

Fraud and Theft: Virtual Assets may be subject to fraud, manipulation, and theft, including through hacks and other targeted schemes, and may not benefit from legal protections.

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5. Complaints Handling Procedure

Northstake Middle East DMCC is dedicated to providing prompt, fair, and consistent handling of all complaints received from our clients. Our Complaints Handling procedure is as follows:

Acknowledgement: We will acknowledge all complaints within one (1) week of receipt.

Resolution: We aim to resolve all complaints within four (4) weeks. In extraordinary circumstances, we will provide an update within four (4) weeks and resolve the complaint no later than eight (8) weeks from the date the complaint was made.

Submission Channels: Clients can submit complaints through various channels, including email, online forms, and postal mail. We provide a user-friendly template form for filing complaints and clear instructions on our website.

No Fees: We do not impose any fees or charges for the submission or handling of complaints.

Record Keeping: We maintain records of all complaints received, the measures taken in response, and the resolution of each complaint.

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